What are your office hours?
My office hours are Monday-Friday 9-5 pm EST. E-mails are responded to from 24-72 business hours depending on work load.
What are your main forms of communication?
Emails are always preferred. But I can also text as well. We like to keep a record of all communications so Calls are not accepted at this time.
How will I be updated about the status of my project?
Once 50% of the deposit is paid, Ashanti will personally set up your project with its own management system. This is where you and Ashanti will correspond throughout the entire process. You will receive notifications on when milestones and phases are complete, Upcoming payment dates and you will also be able to Upload images and text, approve, and write comments/changes directly to Ashanti.
For web design projects this same process applies, PLUS you will receive a custom link to view your website will its being completed.
Can my project be completed in the same day?
Yes, for graphic design services, we provide Express same day services, however depends on the project and Ashanti’s work load. Logo, Branding and Web projects are not available for express services.
What platforms do you work with for Web design projects?
We currently provide services for WordPress.org only.
Do you host the websites you design?
No we do not host client websites on our servers. But we do recommend domain and hosting products to purchase. The client is responsible for purchasing and managing their own web hosting accounts.
I am ready to purchase a service but the all of the content isn’t ready yet. Can I send the rest of the content later?
No. At this time we require 100% of the final drafted content to be sent. This includes all text, images and documents. This avoids any project delays. Check out our video: how to prepare and send content for your website?
How do you accept payment?
Invoices are sent via PayPal. With PayPal you can pay through your own PayPal account or with a Credit/Debit card.
We also take payment through bank wire transfer. Your receipt will be sent via PayPal
How much will a project cost me?
Our prices do vary based on the project needs and complexity. Web design prices start at $1,000, Branding starts at $500. Each design is unique to ensure it matches your brand effectively.
Do I need to provide any password + social media handles?
Yes. We request social media handles to add to custom widget features to your site. We will also need the login information (username + password) to your web hosting account. None of this information is public. We will ask you to submit this information through a secure form.