Legal Stuff…

All services provided by Graphx By Ashanti LLC, are subject to the following terms and conditions. By purchasing design services from Graphx By Ashanti LLC, you are agreeing to these conditions:

ALL SALES ARE FINAL. 

Due to the digital nature of this business, no refunds will be given. There are no exchanges or refunds for any reason, before or after services/projects have been delivered.

This applies to:  custom web design projects, packaged projects, web design templates, print design projects, logos, and any other add on service ordered. 

Turn around Time:

Standard turn around is generally 7-15 days for graphic design projects. Up to 8 weeks for web design projects. For faster turn around time additional fee’s will apply depending on the service/project. Graphx By Ashanti LLC. works with multiple clients at a time but still on a first come, first serve basis.

Client Responsibilities:

Once the client has agreed to start a project the client will be requested to send ALL content. The sooner we get the content the sooner the project will be completed. At least 50% of the content be present in order to begin any project. Graphx By Ashanti LLC is NOT responsible for delays due to the client not providing the content. If content is not delivered within 5 days from initial start date, your project will be put on hold and placed in the back of the line until the content has been successful delivered.

Payments

For all graphic and web design services must be paid in full to begin the project. At least 50% payment will be due to book your project slot and the other half due when the client approves the final revisions of the project. The deposit amount  depend on the price of the project. See Below:

+Project cost $0-450 – Full Payment is required

+Project cost $500+  50% deposit is required

Additional charges will be applied if the client requests additional work and services that are not in the original price, or packages. 

Graphx By Ashanti LLC. will not release any web design projects to a to a server other than our own, or complete final revisions until your project is paid in full. Any print design graphics such as Cover art, flyers, brochures, logos, etc and print design packages must be paid in full before Graphx By Ashanti will begin working.

+No Photoshop .PSD or Illustrator .Ai files will be given unless the client request and fee is paid.

+Graphx By Ashanti LLC. is not responsible for any delays of printing once the files has been sent for printing.

Payments are only accepted via PayPal or Bank Transfer only.No exceptions!
Support and Communication

You will receive e-mail/technical support for 15 days after your site has been turned over to you, unless otherwise is specified in your specific package purchase. Graphx By Ashanti LLC. encourages you to use this time to become familiar with the functionality of your site. After 15 days, there may be a charge for hourly technical support depending on the frequency, and complexity of your questions. Please note that all of our communication will be through e-mail only.

E-mail is Graphx By Ashanti LLC. preferred primary method of contact because it helps to keep an electronic record of all communication with clients. While we know that some people just feel more comfortable talking to a designer via telephone, we do ask that all of your requests for design be made “in writing” via email. This is to protect both you and Graphx By Ashanti LLC. from miscommunication and so that everyone has a paper trail of all conversations. Graphx By Ashanti LLC. often works on more than one project at a time, and the “written requests” really help to keep each job organized.

Express Fee’s

If the client requests that an express order be applied to any project we will try our best to schedule you in between projects to make sure that your project will be completed on time. If the client would like to change a project from standard to Express an rush fee will be applied. Express Fee’s are due to begin any project. The fee is determined based on the size of your project, and the time frame it needs to completed in. Rush fees will not be refunded If content is not provided within 5 days for the Express project the project will no longer be considered a rush project. No refunds will be given. 

 
E-Commerce:

The client agrees that the client is solely responsible for complying with any laws, taxes, and tariffs applicable in any way to the web design project and will hold harmless, protect, and defend Graphx By Ashanti LLC. from any claim, suit, penalty, tax, fine, or tariff arising from the client’s exercise of Internet electronic commerce.

Design Credit /Copyright:

Graphx By Ashanti LLC. reserves the right to place a small logo, or “Designed By Graphx By Ashanti LLC.” text on any web projects.This will be done very discreetly and customized to match the layout without standing out. The logo may not be removed, and in any case that it is will be considered a violation of our terms and become subject to removal of the entire website design. If you would rather not have a Graphx By Ashanti LLC. logo added, an additional copyright fee will be charged. Graphx By Ashanti LLC. retains the right to display graphics and other web design elements as examples of their work in their respective portfolios.

Graphx By Ashanti LLC. retains the right to display graphics and other web design elements as examples of their work in their respective portfolios.

Graphx By Ashanti LLC. is not accountable for any photographs of digital elements provided by clients. It is assumed that if you are providing Graphx By Ashanti LLC. with an image to use that you have attained the proper permissions from the rightful owner. Nothing posted on this website is public domain. Designs created by Graphx By Ashanti LLC. may not be altered, cut up, modified, re-used or re-distributed in any way without Graphx By Ashanti LLC. explicit written consent.

 
Graphx By Ashanti LLC. work may not be passed off as your own, or anyone else’s work.

Chargebacks/Disputes

Graphx By Ashanti LLC. will not negotiate chargebacks with any person or company. Chargebacks are NEVER acceptable means of attaining a refund. To request a chargeback on your credit card for a valid transaction is considered fraud. Fraudulent credit card chargebacks will be aggressively prosecuted and reported to all major credit bureaus as a delinquent collection account. Should a chargeback be filed against Graphx By Ashanti LLC., we will not hesitate to proceed with legal action to recover funds. Filing fraudulent disputes will result in suspension, or termination of your project at Graphx By Ashanti LLC. discretion.

Acceptance

Please note that by submitting your payment for any services you are agreeing to all of the terms of service as written here. Graphx By Ashanti LLC. reserves the right to change or update these terms at any time without prior notice. It is the client’s responsibility to make sure they have read, understand, and comply with Graphx By Ashanti LLC. Terms prior to purchasing any service.